Support

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Contact

OneLog AG Dufourstrasse 23 8008 Zurich Switzerland
info@onelog.ch

FAQ

    • OneLog is the joint login service for the Swiss Digital Alliance – the federation of the largest Swiss media companies and publishing houses. The joint login solution enables us to offer you a personalised, cross-platform media experience. All functions and processes comply with the strictest data protection standards.
    • You can via OneLog (profile.onelog.ch) or via our partner sites.
    • The one-time login provides access to a constantly expanding range of digital media services. All you have to do is remember your email address and a single password.
      • One-time registration gives you access to a range of online services.
      • OneLog is committed to the highest security standards.
      • The two-step verification option makes your account even more secure.
      • anage your personal details centrally and conveniently in one place.
      • Thanks to the registered users, the participating media companies are able to make targeted improvements to their services.
    • Cookies are used on the OneLog website. A cookie is a small text file that is saved on your device when you use OneLog. Cookies can be split into session cookies and persistent cookies. Session cookies can be used to track the websites you have visited and the options you have used. A session cookie is only saved for the duration of your online visit, i.e. during a single Internet session. The session ends and the cookie is deleted when you close your web browser. Among other things, persistent cookies can be used to recognise you again on a subsequent visit and to recognise your preferences such as, for example, your reading preferences. A persistent cookie is stored for longer than a single session. Cookies can also be split into functional and non-functional cookies. OneLog AG uses both functional and non-functional cookies on the OneLog website. Functional cookies are necessary to ensure the functionality of websites or services. Non-functional cookies are not absolutely necessary for website functionality. This type of cookie is used to collect and analyse data on website usage or the use of mobile applications (language preferences, duration of a user session, etc.) so that we can improve OneLog.
    • You can change your email address in your OneLog user account in just a few steps:
      1. og in to profile.onelog.ch with your OneLog user account.
      2. Now go to Basic Profile.
      3. In Basic Profile, click on ‘Change’ in the email address field.
      4. Now enter your new email address and click ‘Continue’.
      5. You will now receive an email to confirm your new email address. Please click on ‘Confirm new email address’.
      You have now changed your email address the new email address can be seen in your user account. Please log in with the new email address from now on. note that you can only switch to an email address that is not already registered with OneLog. If this is the case, you will receive the error message ‘An account with this email address already exists. Please contact our Support team if you require assistance’.
    • To delete your data, please proceed as follows:
      1. og in to your OneLog user account profile page.
      2. Go to the settings in Basic Profile and click on the ‘Permanently delete user account’.
      3. You will then receive an email with a confirmation link. Click on this link to irrevocably complete the deletion
      *Please note the link is only valid for 48 hours. You must initiate the deletion again once the 48-hour period has expired.
    • If an account with your email address is already registered with OneLog, you can here. If you have forgotten your password, you can reset your password during by clicking on the ‘Forgot password’ link.
    • Yes, you can easily activate two-factor authentication for your account in your OneLog profile.
    • All data transmissions on OneLog pages are fully encrypted and secure. All of our websites support the HTTPS standard. Your data is stored in line with strict guidelines.
    • OneLog AG is a joint venture (hereafter ‘JV’) of Ringier AG (https://www.ringier.com/de/uber-uns/) and TX Group AG (https://tx.group/de/ueber-uns). The OneLog joint venture was set up to develop and operate a joint single sign-on solution for the Swiss Digital Alliance.
    • For the OneLog login, we need the following data from you for registration:
      • email address
      • password
      • possibly: salutation, first name and surname
      We also collect other information on behalf of some of our partners, such as your nickname, address, year of birth, gender and telephone number. You can find additional information on how we process personal data in our Privacy Policy.
    • You have the option of registering with or logging in to OneLog using your social media account. If you do this, we will receive the data required for registration or login from the social media login (salutation (optional), first name, surname, email address).
    • You must deactivate your social media login with the social media login provider.
    • You can view linked social media logins in your OneLog user account and remove them from your user account if you wish.
    • The OneLog website uses Google Analytics, which is a web analysis service provided by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). You can find more information on this in our Privacy Policy.
    • Non-personal data: on-personal data is generally not shared with third parties and is only used for our own purposes. For example, we may share this data with affiliated companies to compile reports on website activity. We implement technical and organisational measures to ensure that such data is not evaluated or used on a personal basis. Personal data: hen you register with an affiliated company for a product for the first time, your personal data will be shared with the respective company. We may also share your personal data with third parties outside of OneLog AG who perform technical or organisational services on behalf of OneLog AG a hosting partner, for example. We contractually oblige these service providers to process your personal data exclusively on our behalf as per our specifications and to ensure the protection of your personal data by implementing appropriate technical or organisational security measures. You can find more information on this in our Privacy Policy.
    • You can edit your personal information centrally and conveniently in your OneLog profile (profile.onelog.ch) if you wish.
    • Your trust in us protecting your personal data and therefore you as a person is important to us. That’s why we want you to know the following: e adhere to all the principles imposed by Switzerland’s data protection laws and those of the European Union, if applicable. This means that we transparently explain to you the type of personal data we process and for what purpose. We only process personal data that we have obtained lawfully and for which we have a legal basis for processing, if needed. A legal basis can be a contract, your consent, a law or a public interest that allows us to process it or a legitimate interest on our part. Whenever we process your personal data, we will inform you of what we intend to do with it. If we no longer need your personal data and are no longer legally obliged to store it or you no longer want us to retain and process it, then we will stop doing so. You can find more information on this in our Privacy Policy.
    • If you have forgotten your password, you can reset your password by clicking on the ‘Forgot password’ link.
    • You can change your password in the ‘Basic Profile’ tab of your OneLog profile (profile.onelog.ch).
    • You can edit your personal information centrally and conveniently in your OneLog profile (profile.onelog.ch) if you wish.

Online portals

Your direct access to the online portals that use OneLog

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