Frequently asked questions

What is the OneLog login?

OneLog is the joint login service for the Swiss Digital Alliance – the federation of the largest Swiss media companies and publishing houses.

The joint login solution enables us to offer you a personalised, cross-platform media experience. All functions and processes comply with the strictest data protection standards.

How can I sign in?

You can sign in directly via OneLog (profile.onelog.ch) or via one of our partner sites.

Why should I use OneLog?

The one-time login provides access to a constantly expanding range of digital media services. All you have to do is remember your email address and a single password.

What are the advantages of OneLog?

One-time registration gives you access to a range of online services.
OneLog is committed to the highest security standards.
The two-step verification option makes your OneLog account even more secure.
Manage your personal details centrally and conveniently in one place.
Thanks to the registered users, the participating media companies are able to make targeted improvements to their services.

Does OneLog use cookies?

Cookies are used on the OneLog website. A cookie is a small text file that is saved on your device when you use OneLog.

Cookies can be split into session cookies and persistent cookies. Session cookies can be used to track the websites you have visited and the options you have used. A session cookie is only saved for the duration of your online visit, i.e. during a single Internet session. The session ends and the cookie is deleted when you close your web browser. Among other things, persistent cookies can be used to recognise you again on a subsequent visit and to recognise your preferences such as, for example, your reading preferences. A persistent cookie is stored for longer than a single session.

Cookies can also be split into functional and non-functional cookies. OneLog AG uses both functional and non-functional cookies on the OneLog website. Functional cookies are necessary to ensure the functionality of websites or services. Non-functional cookies are not absolutely necessary for website functionality. This type of cookie is used to collect and analyse data on website usage or the use of mobile applications (language preferences, duration of a user session, etc.) so that we can improve OneLog.

How can I change my email address?

You can change your email address in your OneLog account in just a few steps:

Log in to profile.onelog.ch with your OneLog account.
Now go to Basic Profile.
In Basic Profile, click on ‘Change’ in the email address field.
Now enter your new email address and click ‘Continue’.
You will now receive an email to confirm your new email address. Please click on ‘Confirm new email address’.

You have now changed your email address the new email address can be seen in your OneLog account. Please log in with the new email address from now on.

Note that you can only switch to an email address that is not already registered with OneLog. If this is the case, you will receive the error message ‘An account with this email address already exists. Please contact our Support team if you require assistance’.

I want to delete my OneLog account/profile. How do I proceed?

To delete your data, please proceed as follows:

Log in to your OneLog account profile page.
Go to the settings in Basic Profile and click on the "Delete my OneLog account or specific account data".
Select which data you would like to delete. When deleting the OneLog account, you must select all OneLog account details.
Click on the button "Permanently delete".

Problems registering (message: email address already exists)

If an account with your email address is already registered with OneLog, you can log in here. If you have forgotten your password, you can reset it on the Login page by clicking the ‘Forgot password’ link.

Can I use OneLog with two-factor authentication?

Yes, you can easily activate two-factor authentication for your OneLog account in your profile settings.

Are my passwords and personal information safe?

All data transmissions on OneLog pages are fully encrypted and secure. All of our websites support the HTTPS standard. Your data is stored in line with strict guidelines.

Who is responsible for using the OneLog login and the associated data processing?

OneLog is a joint venture of Ringier AG, TX Group AG, NZZ AG and CH Media. The OneLog joint venture was set up to develop and operate a joint single sign-on solution for the Swiss Digital Alliance.

What data does OneLog collect?

For the OneLog login, we need the following data from you for registration:

email address
password
possibly: salutation, first name and surname

We also collect other information on behalf of some of our partners, such as your nickname, address, year of birth, gender and telephone number.

You can find additional information on how we process personal data in our Privacy Policy.

Which data does OneLog collect for social media login?

You have the option of registering with or logging in to OneLog using your social media account. If you do this, we will receive the data required for registration or login from the social media login (salutation (optional), first name, surname, email address).

How can you disable your social media login?

You must deactivate your social media login with the social media login provider.

Do you want to disable your social media login or delete your social media login account but continue to use your OneLog account?

You can view linked social media logins in your OneLog account and remove them from your OneLog account if you wish.

Do you collect data for analysis purposes?

The OneLog website uses Google Analytics, which is a web analysis service provided by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). You can find more information on this in our Privacy Policy.

Do you share data with third parties?

Non-personal data:

Non-personal data is generally not shared with third parties and is only used for our own purposes. For example, we may share this data with affiliated companies to compile reports on website activity. We implement technical and organisational measures to ensure that such data is not evaluated or used on a personal basis.

‍

Personal data:

When you register with an affiliated company for a product for the first time, your personal data will be shared with the respective company.

We may also share your personal data with third parties outside of OneLog AG who perform technical or organisational services on behalf of OneLog AG a hosting partner, for example. We contractually oblige these service providers to process your personal data exclusively on our behalf as per our specifications and to ensure the protection of your personal data by implementing appropriate technical or organisational security measures.

‍

You can find more information on this in our Privacy Policy.

How long is your data stored, and how can you delete your data?

You can edit your personal information centrally and conveniently in your OneLog profile (profile.onelog.ch) if you wish.

What is the legal basis for data processing?

Your trust in us protecting your personal data and therefore you as a person is important to us. That’s why we want you to know the following:

We adhere to all the principles imposed by Switzerland’s data protection laws and those of the European Union, if applicable. This means that we transparently explain to you the type of personal data we process and for what purpose. We only process personal data that we have obtained lawfully and for which we have a legal basis for processing, if needed. A legal basis can be a contract, your consent, a law or a public interest that allows us to process it or a legitimate interest on our part.

Whenever we process your personal data, we will inform you of what we intend to do with it. If we no longer need your personal data and are no longer legally obliged to store it or you no longer want us to retain and process it, then we will stop doing so.

You can find more information on this in our Privacy Policy.

I have forgotten my password.

If you have forgotten your password, you can reset your password by clicking on the ‘Forgotten password’ link.

How can I change my password?

You can change your password in the ‘Basic Profile’ tab of your OneLog profile (profile.onelog.ch).

How can I delete my OneLog account?

You can edit your personal information centrally and conveniently in your OneLog profile (profile.onelog.ch) if you wish.